February 18, 2019

MAC Help Desk Information

CGS:
EDI Help desk: 866-758-5666  Part A 866-590-6703 option 2
Part B 866-276-9558 option 2   HH 877-299-4500 option 2

FCSO:
EDI Help desk: 888-670-0940  Hours: 8 am– 4 pm EST M/F
EDI General Assistance: MedicareEDI@fcso.com
DDE Assistance: FCSODDE@fcso.com
PCACEAssistance: PCACE@fcso.comhttps://medicare.fcso.com/

Noridian:
EDI Helpdesk  877-908-8431 (JF), 855-609-9960 (JE)
http://www.edissweb.com/blue/contact/

Password assistance:  https://accountmgt2.edissweb.com

Novitas:
EDI Help Desk  877-235-8073 option 3  (J12), 855-252-8782 option 3   (JH)
Password assistance: https://portal.cms.gov/wps/portal/unauthportal/home/

NGS: 
Hours: 8 am – 5 pm EST M/F (closed Thursdays for training from 2-4 pm est)
EDI Help desk: 877-273-4334 (J6), 888-379-9132 (JK)
Part B Self-Service password assistance: http://www.ngsmedicare.com/ngs/portal/ngsmedicare/edi
Part A Self-Service password assistance: http://www.ngsmedicare.com/ngs/portal/ngsmedicare/edi

NGS CEDI:
Help Desk  866-311-9184
Self-Service password assistance:   http://www.ngscedi.com/ngs/portal/

Palmetto including Railroad:
EDI Help Desk  855-696-0705
Password assistance: https://www.onlineproviderservices.com/ecx_improvev2/

WPS Help Desk:
8:55 am-5:30 pm EST M/F
866-518-3285 (J5), 866-234-7331 (J8)
Password assistance:  866-580-5986 (DDE)
https://wpshealth.com/resources/provider-resources/edi/contact-edi.shtml